Building a property alone is very stressful. This is why we must avoid adding tension to our customers. The collaboration of our employees is crucial. Here are our internal customer service guidelines:

• Look at the customer in the eyes and smile.
• Provide courteous and polite service.
• Greeting with “Hello, how are you?” and end with “Goodbye, it was a pleasure. Have a nice day!”
• Focus on customer needs.
• Respect customer expectations.
• Be honest and positive.
• Ensure customer satisfaction.
• Meet deadlines or notify them of any changes.
• Always be professional.
• Try to resolve the customer’s problem.

To ensure full satisfaction, we must be clear and open about the realities of drilling and the state of the situation following the procedure. It is important that customers understand that the well digger cannot guarantee either the quantity or the quality of the water obtained. The well digger has an obligation of means and not of results.

Also, the presence of a drilling company on a piece of land does not resemble the result or effect of WOW. A well-informed customer will not be caught off guard after our visit, because they will have been informed. You’ve already talked to them about it! Tell them there will be some drilling mud. This will give them the opportunity to prepare in advance, such as covering flowers, trees, houses, etc.

Share your knowledge of your work, products, and services with the client. Become recognized for your courtesy, sincerity, and kindness. The secret of today’s success is in the details. This is how we will distinguish ourselves from the competition and have happy and loyal customers. Smile and get to work!