We are happy to announce our participation in the Expo-Habitat Outaouais 2025, which will take place from February 14 to 16 at the Slush Puppie Center in Gatineau. This major event for renovation, construction, and design will bring together enthusiasts and experts.

Come meet our team at Les Puisatiers Protech. We are here to answer your questions and provide advice on your projects. Don’t miss this opportunity to discover the latest trends and connect with other professionals in the industry.

For more information and to purchase your entry ticket, visit: expohabitatoutaouais.com

We look forward to seeing you!

If you drink contaminated water, you could get sick and even die. Bacterial contamination can cause stomach cramps, diarrhea and other problems. Chemical contamination is just as dangerous. Also know that it’s the well-owner responsibility to ensure the quality of the water you serve to your occupants.
Contamination prevention:

• Prevent all contaminated liquids, household waste or waste from a pile of manure from being evacuated towards the well casing.
• Do not get into the habit of walking the dog near the well casing.
• Do not treat near the well with pesticides or fertilizers.
• Do not flush oil, detergents, paint, solvents or other chemicals into toilet bowls.

If it is a question of the quality of your drinking water! It may be necessary to have a water treatment device installed that can eliminate bacteria and others chemical. To find a local water treatment device supplier, please call us.

Les Puisatiers Protech
Our primary goal is to offer the Quebec population
Drinking water and geothermal energy while participating in the protection of our environment.
Outaouais: 819.827.8270
Toll free: 1.888.738.0848

MUNICIPALITY

Administrative role: Any new individual water-taking permits work is subject to authorization from the local or regional municipality of the territory in which the work will be developed. The tasks of the municipal officer necessarily include an administrative aspect, since they must ensure compliance with regulatory requirements before issuing the municipal permit. The municipal officer must:

• Ensure that the water drilling project requires municipal authorization.
• Ensure that the authorization request contains all the information required for the analysis of the file.
• Ensure that the distances indicated in the location diagram comply with the Regulation respecting groundwater capture.
• Check if the project is in a flood zone. If so, the municipal officer must ensure that the water drilling structure will be developed in accordance with regulatory requirements.

Verifier role: Before issuing a municipal permit for the development of a water drilling work, verifications may be necessary to ensure that the distances separating the proposed well from the wastewater treatment systems of neighboring residences are respected. Field visits may also be necessary to ensure compliance with the minimum distance of 30 meters from a cultivated plot.

Informant role: Municipal officers also must play an informant role as they interact with citizens living within the limits of their municipality. They will surely have to answer many questions, particularly those from residents wondering about the procedure to follow regarding the development of their new well structure, such as the distances to be respected, the quality of the water collected, the maintenance of their well, and the recommended methods for closing an unused catchment structure. Information provided by the municipal officer constitutes a preferred means of achieving the objectives targeted by the Regulation.

Advisory role: Finally, due to the good knowledge that municipal officers have of their territory as well as the types of water-drilling works and the quality of the water collected, they will be able to advise their citizens in their decision-making relating to the development of their well.

THE WELL DIGGER

• Ensure that the casing is covered with one of the required conformity marks.
• Provide new equipment (casing, driving shoes, etc.).
• Ensure that the tubing has a minimum length of 5.3 meters.
• Ensure that the casing exceeds the ground surface by at least 30 cm.
• Drill to a diameter at least 10 cm greater than the nominal diameter of the casing, install the casing at least 5 meters deep from the ground surface, and seal the annular space when required.
• Cover the well with a lid preventing the infiltration of contaminants into the well structure.
• Provide location information where the customer can obtain chlorine to disinfect the installation when the work is completed.
• Carry out a flow test of at least 30 minutes, during which the flow and water level before and at the end of pumping are measured.
• Write and transmit a drilling report to the owner, the municipality, and the Minister of the Environment of Quebec, following full payment required for the work after the development or
• deepening of the tube well.

OWNER:

• Submit a permit request to the local municipality for the development of a water well structure, specifying the location and the desired capacity.
• Enforce the distances provided for in the location plan.
• Ensure that the integrity of the cover of the well is constantly maintained.
• Ensure that the finishing of the ground within a radius of 1 meter around the well structure is carried out in such a way as to avoid the presence of stagnant water and ensure that this
• finishing is constantly maintained.
• Close an existing unused well structure.
• Have a water sample taken between the second and thirtieth days following the start-up of the pumping equipment and have this water analyzed by a laboratory accredited by the Ministry of
• the Environment of Quebec for microbiological and physicochemical quality.
• Prevent any gushing from a well by taking the necessary measures.

Please know that we are available to answer all your questions at any time, so that you have all the information necessary for the successful completion of your project.

Did you know that…

Sealing the well consists more watertight against any infiltration of surface water in order to prevent contamination from liquids and bacteria.

Here are the distances to respect to protect your well:

• The installation must be located at 30 m or more from a leaky wastewater treatment system or, if the well is sealed in accordance with section 19, at a distance of 15 m or more from such a system.
• Even if the well is sealed, you still can’t be closer than 30 meters from a leaky wastewater treatment system, If the configuration of the land allows the distance of 30 meters to be respected.
• The well needs to be located 15 meters from a sealed wastewater treatment system (septic tank).
• The well needs to be located at a minimum of 10 meters from a watercourse (lake, river, pond, river, etc.).
• The well needs to be 30 meters from a cultivated plot, a cultivated and fertilized field.

If the natural rock is less than five (5) meters from the natural surface of the ground, your well will need to be sealed. You cannot, under any circumstances, create a mound or raise the surface of the ground at the drilling site to avoid the sealing. If the cementing of the well is necessary, this step will be decided either by the municipality, the driller and/or the septic technologist.

If the dimensions of your land or the proximity of your neighbors’ septic systems do not allow you to respect the distances required by the Regulation on water withdrawals and their protection (chapter Q-2, r. 35.2), you can request the authorization to your municipality to make a sealed well under the supervision of a professional while reducing the required distance. However, the well must be at least 15 meters or more from any leaky wastewater treatment system. The technologist retainer and fees will be the responsibility of the well owner.

The way to proceed to seal a well:

We drill a 10 inch diameter hole in the first 5 meters of drilling downwards and then we fill the space between the wall of rock and the steel casing, with a compound called bentonite which will make this space completely watertight.

Be aware that the well digger cannot ensure the integrity of the sealing material on the first 2 meters of the ground surface, for two reasons.

• Because the bentonite collar can partially sag in the hours following its installation.
• Also, the integrity of the structure is affected on its upper section during the pump connection work by the excavator. The section under the connection point must, however, remain intact and effective with minimum length of 3 meters, because it is that section that is most important to preserve the integrity.

Our company has drilled several thousand wells across Quebec, and we are aware of the laws and standards to respect for the creation of a compliant and safe collection work.

Building a property alone is very stressful. This is why we must avoid adding tension to our customers. The collaboration of our employees is crucial. Here are our internal customer service guidelines:

• Look at the customer in the eyes and smile.
• Provide courteous and polite service.
• Greeting with “Hello, how are you?” and end with “Goodbye, it was a pleasure. Have a nice day!”
• Focus on customer needs.
• Respect customer expectations.
• Be honest and positive.
• Ensure customer satisfaction.
• Meet deadlines or notify them of any changes.
• Always be professional.
• Try to resolve the customer’s problem.

To ensure full satisfaction, we must be clear and open about the realities of drilling and the state of the situation following the procedure. It is important that customers understand that the well digger cannot guarantee either the quantity or the quality of the water obtained. The well digger has an obligation of means and not of results.

Also, the presence of a drilling company on a piece of land does not resemble the result or effect of WOW. A well-informed customer will not be caught off guard after our visit, because they will have been informed. You’ve already talked to them about it! Tell them there will be some drilling mud. This will give them the opportunity to prepare in advance, such as covering flowers, trees, houses, etc.

Share your knowledge of your work, products, and services with the client. Become recognized for your courtesy, sincerity, and kindness. The secret of today’s success is in the details. This is how we will distinguish ourselves from the competition and have happy and loyal customers. Smile and get to work!

CUSTOMER CHECK AID BEFORE DRILLING A WELL

Documents to submit

• A copy of the permit (long version) for groundwater collection obtained from the municipality where the work is planned,
• A copy of the location plan (from your septic engineer) for the planned location of the well and inform us of the need for cementing if required. with the permit given by the municipality,
• A copy of the contract signed with all the contact details by the owner(s) of the premises or the contractor. If the contract is made with a contractor this will require notice of contract to the owner.

Field location

You must display the permit on your land and post a stake at the exact location of the drilling as provided for in the permit requested and obtained.

Accessibility of the land: trees and electrical wires

• The customer must provide the required permits from his municipality. Because you may need to cut down trees to provide a safe space to mobilize the drill before drilling.
• It is also necessary to avoid deliveries of materials or the presence of another contractor (e.g. foundation) on site during drilling, due to lack of space (large machinery). Provide a sleeve in the
• foundation for the passing of the water supply pipes
• You will also need to indicate the location where you want the installation of your water tank and electrical box.
• You will need to choose between ordinary and constant pressure equipment, because installation of a plywood panel on the wall will be necessary at the desired location.

Noise

The client must notify his neighborhood that there will be noise from machinery for one or two days while the well is drilled.

Safe space

• Clear a safe space around the work area, because drilling debris is flying everywhere and to eliminate any risk of work accidents.
• Provide a small diversion trench (if required) to divert the water that the drilling will produce. This will depending on the location of the house versus the well .

Customer Responsibility

The client has responsibilities: permits, excavation, obligatory technologist to supervise the cementing if necessary, during work. Also, the electrician, plumber and restoration of the premises (existing construction) coordination of the work and the Following the backfilling of the trench, it is also necessary to make and maintain a mound of clay with a radius of one meter around the well to keep runoff water away and prevent the accumulation of stagnant water.

CHECK AID BEFORE DRILLING A WELL (CONTINUED)

• Restoration of premises

The customer must know that we will not carry out the restoration of the premises, this will have to be coordinated during the landscaping (new construction). There will be mud, drilling debris for sure.

• Well disinfection

Customers should do disinfection of the well after drilling and pump installation is completed. The customer will have to carry out this disinfection during the preliminary steps before carrying out the analysis of their water recommended by the Ministry of the Environment. It is recommended to wait until the water has been running sufficiently and for a time when you will not need water on the site.

• Reports

Clients will receive a copy of the drilling report by email following final payments and we will also take care of sending it to the MDDEP and the Municipality.

• Questions

For any additional questions, you can send us an email or call us.

Les Puisatiers Protech team is proud of this great collaboration!

You’re planning a construction?
You need an artesian well, a submersible pumping system, geothermal drilling or simply information regarding an existing well ?
Come see us at the Outaouais Home show Expo-Habitat that will be held at the Lac Leamy Hilton from march 13th to march 15th, 2020.
For more information visit http://www.expohabitatoutaouais.com/
Hope to meet you there !